Customer Service Manager

CTS International Logistics B.V.

未命名的设计-2
 
Company Name

CTS International Logistics B.V.

Job Title

Customer Service Manager



Job description:    


We are looking for a self-motivated and experienced Customer Service Manager to lead, supervise and manage our service teams. Your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and setting customer satisfaction goals.


To qualify for the role, the ideal candidate will have proven experience working in a customer service position, with excellent knowledge of the latest industry trends and techniques. In addition to being an excellent communicator (written and verbal), you will also demonstrate strong leadership and interpersonal skills.


To ensure success you need to multitask effectively in a fast-paced, dynamic environment, and perform your duties in a manner that maximizes profits. Top applicants are dedicated, competent, and have strong leadership skills.



Reports To


This position will report to the General Manager directly.


Responsibilities:


1. Supervising day-to-day operations of the service/operation team.
2. Responding to customer service issues, and take mediate actions in a timely manner.
3. Developing customer satisfaction goals and coordinating with the team to meet and exceed them on a steady basis.
4. Developing and facilitating effective tools, system and processes to ensure customer KPIs and internal targets are met.
5. Hiring and training new customer service agents, maintain a high team morale and efficiency.
6. Manage and improve relationship, and meet regularly with related vendors or business partners to review, analyze, and  develop actionable plans for productivity and service quality.


Skills and Qualifications: 


1. Bachelor’s degree in Logistics, Supply Chain, business administration or relevant field.
2. Minimum 5 years of proven experience in a management position in Customer service function.
3. Minimum 3 years of proven experience in logistics / warehousing business.
4. Proficiency in Microsoft Office and customer service software.
5. Outstanding written and verbal communication skills.
6. Good understanding of management practices and techniques.
7. Excellent leadership and interpersonal skills.


Preferred Qualifications:


1. Multi-lingual (Chinese, English, Dutch).

2. Advanced degree in logistics, business administration or supply chain management.

3. Proficiency with SCM+ for warehouse management.


Company description: 


Facts of CTS Group

1. China-based, state-owned
2. Public listed in Shanghai stock exchange (code 603128)
3. Top 5 local freight forwarder in China
4. 6,600+ employees globally
5. RMB14 billion rev. in 2020
6. 8 branches in EU (NL, DE, SP, HU, UK, BE, FR, IT)

About CTS Netherlands
1. Established in 2019, cap. 1 million euro
2. 2021 Revenue 7 million euro
3. Local sales force and China biz network
4. Comprehensive logistics services



Employment Type

Full-time

Working location
Rotterdam

Provide with working visa
Yes


Maximum size 10MB

Maximum size 10MB

We will keep your CV and contact information in our Talent Pool. We will contact you if there is suitable position for you.

Please wait...
未命名的设计-2
 
Company Name

CTS International Logistics B.V.

Job Title

Customer Service Manager



Job description:    


We are looking for a self-motivated and experienced Customer Service Manager to lead, supervise and manage our service teams. Your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and setting customer satisfaction goals.


To qualify for the role, the ideal candidate will have proven experience working in a customer service position, with excellent knowledge of the latest industry trends and techniques. In addition to being an excellent communicator (written and verbal), you will also demonstrate strong leadership and interpersonal skills.


To ensure success you need to multitask effectively in a fast-paced, dynamic environment, and perform your duties in a manner that maximizes profits. Top applicants are dedicated, competent, and have strong leadership skills.



Reports To


This position will report to the General Manager directly.


Responsibilities:


1. Supervising day-to-day operations of the service/operation team.
2. Responding to customer service issues, and take mediate actions in a timely manner.
3. Developing customer satisfaction goals and coordinating with the team to meet and exceed them on a steady basis.
4. Developing and facilitating effective tools, system and processes to ensure customer KPIs and internal targets are met.
5. Hiring and training new customer service agents, maintain a high team morale and efficiency.
6. Manage and improve relationship, and meet regularly with related vendors or business partners to review, analyze, and  develop actionable plans for productivity and service quality.


Skills and Qualifications: 


1. Bachelor’s degree in Logistics, Supply Chain, business administration or relevant field.
2. Minimum 5 years of proven experience in a management position in Customer service function.
3. Minimum 3 years of proven experience in logistics / warehousing business.
4. Proficiency in Microsoft Office and customer service software.
5. Outstanding written and verbal communication skills.
6. Good understanding of management practices and techniques.
7. Excellent leadership and interpersonal skills.


Preferred Qualifications:


1. Multi-lingual (Chinese, English, Dutch).

2. Advanced degree in logistics, business administration or supply chain management.

3. Proficiency with SCM+ for warehouse management.


Company description: 


Facts of CTS Group

1. China-based, state-owned
2. Public listed in Shanghai stock exchange (code 603128)
3. Top 5 local freight forwarder in China
4. 6,600+ employees globally
5. RMB14 billion rev. in 2020
6. 8 branches in EU (NL, DE, SP, HU, UK, BE, FR, IT)

About CTS Netherlands
1. Established in 2019, cap. 1 million euro
2. 2021 Revenue 7 million euro
3. Local sales force and China biz network
4. Comprehensive logistics services



Employment Type

Full-time

Working location
Rotterdam

Provide with working visa
Yes


Maximum size 10MB

Maximum size 10MB

We will keep your CV and contact information in our Talent Pool. We will contact you if there is suitable position for you.

Please wait...