Customer Service Manager
Link HRM B.V.
Link HRM B.V.
Customer Service Manager
Job description:
Our client company is looking for a self-motivated and experienced Customer Service Manager to lead, supervise and manage our service teams. Your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and setting customer satisfaction goals.
To qualify for the role, the ideal candidate will have proven experience working in a customer service position, with excellent knowledge of the latest industry trends and techniques. In addition to being an excellent communicator (written and verbal), you will also demonstrate strong leadership and interpersonal skills.
To ensure success you need to multitask effectively in a fast-paced, dynamic environment, and perform your duties in a manner that maximizes profits. Top applicants are dedicated, competent, and have strong leadership skills.
Reports To
This position will report to the General Manager directly.
Responsibilities:
1. Supervising day-to-day operations of the service/operation team.
2. Responding to customer service issues, and take mediate actions in a timely manner.
3. Developing customer satisfaction goals and coordinating with the team to meet and exceed them on a steady basis.
4. Developing and facilitating effective tools, system and processes to ensure customer KPIs and internal targets are met.
5. Hiring and training new customer service agents, maintain a high team morale and efficiency.
6. Manage and improve relationship, and meet regularly with related vendors or business partners to review, analyze, and develop actionable plans for productivity and service quality.
Skills and Qualifications:
1. Bachelor’s degree in Logistics, Supply Chain, business administration or relevant field.
2. Minimum 5 years of proven experience in a management position in Customer service function.
3. Minimum 3 years of proven experience in logistics / warehousing business.
4. Proficiency in Microsoft Office and customer service software.
5. Outstanding written and verbal communication skills.
6. Good understanding of management practices and techniques.
7. Excellent leadership and interpersonal skills.
Preferred Qualifications:
1. Multi-lingual (Chinese, English, Dutch).
2. Advanced degree in logistics, business administration or supply chain management.
3. Proficiency with SCM+ for warehouse management.
Company description:
Our client company:
1. China-based, state-owned
2. Public listed in Shanghai stock exchange (code 603128)
3. Top 5 local freight forwarder in China
4. 6,600+ employees globally
5. RMB14 billion rev. in 2020
6. 8 branches in EU (NL, DE, SP, HU, UK, BE, FR, IT)
About our client company:
1. Established in 2019, cap. 1 million euro
2. 2021 Revenue 7 million euro
3. Local sales force and China biz network
4. Comprehensive logistics services
Full-time
Working location
Rotterdam
Provide with working visa
Yes
Link HRM B.V.
Customer Service Manager
Job description:
Our client company is looking for a self-motivated and experienced Customer Service Manager to lead, supervise and manage our service teams. Your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and setting customer satisfaction goals.
To qualify for the role, the ideal candidate will have proven experience working in a customer service position, with excellent knowledge of the latest industry trends and techniques. In addition to being an excellent communicator (written and verbal), you will also demonstrate strong leadership and interpersonal skills.
To ensure success you need to multitask effectively in a fast-paced, dynamic environment, and perform your duties in a manner that maximizes profits. Top applicants are dedicated, competent, and have strong leadership skills.
Reports To
This position will report to the General Manager directly.
Responsibilities:
1. Supervising day-to-day operations of the service/operation team.
2. Responding to customer service issues, and take mediate actions in a timely manner.
3. Developing customer satisfaction goals and coordinating with the team to meet and exceed them on a steady basis.
4. Developing and facilitating effective tools, system and processes to ensure customer KPIs and internal targets are met.
5. Hiring and training new customer service agents, maintain a high team morale and efficiency.
6. Manage and improve relationship, and meet regularly with related vendors or business partners to review, analyze, and develop actionable plans for productivity and service quality.
Skills and Qualifications:
1. Bachelor’s degree in Logistics, Supply Chain, business administration or relevant field.
2. Minimum 5 years of proven experience in a management position in Customer service function.
3. Minimum 3 years of proven experience in logistics / warehousing business.
4. Proficiency in Microsoft Office and customer service software.
5. Outstanding written and verbal communication skills.
6. Good understanding of management practices and techniques.
7. Excellent leadership and interpersonal skills.
Preferred Qualifications:
1. Multi-lingual (Chinese, English, Dutch).
2. Advanced degree in logistics, business administration or supply chain management.
3. Proficiency with SCM+ for warehouse management.
Company description:
Our client company:
1. China-based, state-owned
2. Public listed in Shanghai stock exchange (code 603128)
3. Top 5 local freight forwarder in China
4. 6,600+ employees globally
5. RMB14 billion rev. in 2020
6. 8 branches in EU (NL, DE, SP, HU, UK, BE, FR, IT)
About our client company:
1. Established in 2019, cap. 1 million euro
2. 2021 Revenue 7 million euro
3. Local sales force and China biz network
4. Comprehensive logistics services
Full-time
Working location
Rotterdam
Provide with working visa
Yes