After-Sales Manager
Link HRM B.V.
After-sales Manager
Company introduction:
Founded in 2012, Our client company is a leading provider of ESL and smart store solutions serving traditional retail, new retail, pharmacies, department stores, fashion, health care, and the entertainment industries, etc. They provide ESL and smart store solutions in 12,000+ stores in 40+ countries. Our client is a trusted partner among retailers worldwide. They strive to enhance the shopping experience by developing cutting edge technology and providing services to solve their clients' in-store challenges. Their innovative spirit begins with their global team, improves the way they operate, and ultimately helps them deliver compelling end-to-end solutions.
1. Lead the After-sales team to support Benelux technical projects;
2. Work with R&D department with system upgrading;
3. Handle Customer complaints of product quality problem, and follow-up internal improvement
countermeasures, fast tracking and facilitating timely closure;
4. Organize and promote the handling measures of customer complaints, including return, spare parts,
maintenance, upgrades, claims, etc.;
5. Customer quality and after-sales agreement review;
6. The establishment, maintenance and management of after-sales channels, timely warning and
improvement of products with major quality problems;
7. Regularly summarize customer complaints, provide quality risk cases, regularly summarize
maintenance technology accumulation, and produce maintenance manuals.
Job Qualifications:
experience;
2. Have work proficiency in at least one trendy operating system;
3. Have good language and expression skills, fluent in English and Chinese, Dutch language is a big
plus;
4. Be able to write requirements analysis, solutions or other programs;
5. Have the skills of using database, and have relevant experience;
6. Have work experience as an after-sales or technical support manager;
7. Have experience with customer communication.
Full-time
Working location
Amsterdam
Provide with working visa
Yes
Link HRM B.V.
After-sales Manager
Company introduction:
Founded in 2012, Our client company is a leading provider of ESL and smart store solutions serving traditional retail, new retail, pharmacies, department stores, fashion, health care, and the entertainment industries, etc. They provide ESL and smart store solutions in 12,000+ stores in 40+ countries. Our client is a trusted partner among retailers worldwide. They strive to enhance the shopping experience by developing cutting edge technology and providing services to solve their clients' in-store challenges. Their innovative spirit begins with their global team, improves the way they operate, and ultimately helps them deliver compelling end-to-end solutions.
1. Lead the After-sales team to support Benelux technical projects;
2. Work with R&D department with system upgrading;
3. Handle Customer complaints of product quality problem, and follow-up internal improvement
countermeasures, fast tracking and facilitating timely closure;
4. Organize and promote the handling measures of customer complaints, including return, spare parts,
maintenance, upgrades, claims, etc.;
5. Customer quality and after-sales agreement review;
6. The establishment, maintenance and management of after-sales channels, timely warning and
improvement of products with major quality problems;
7. Regularly summarize customer complaints, provide quality risk cases, regularly summarize
maintenance technology accumulation, and produce maintenance manuals.
Job Qualifications:
experience;
2. Have work proficiency in at least one trendy operating system;
3. Have good language and expression skills, fluent in English and Chinese, Dutch language is a big
plus;
4. Be able to write requirements analysis, solutions or other programs;
5. Have the skills of using database, and have relevant experience;
6. Have work experience as an after-sales or technical support manager;
7. Have experience with customer communication.
Full-time
Working location
Amsterdam
Provide with working visa
Yes