After-sales Engineer

4875a794bfdc9d5779930caae96212d8
 
Reference number: 202206162

Company Name

Link HRM B.V.

Job Title

After-sales Engineer


Company introduction:


Founded in 2012, Our client company is a leading provider of ESL and smart store solutions serving traditional retail, new retail, pharmacies, department stores, fashion, health care, and the entertainment industries, etc. They provide ESL and smart store solutions in 12,000+ stores in 40+ countries. Our client is a trusted partner among retailers worldwide. They strive to enhance the shopping experience by developing cutting edge technology and providing services to solve their clients' in-store challenges. Their innovative spirit begins with their global team, improves the way they operate, and ultimately helps them deliver compelling end-to-end solutions.


Your main tasks will include:



• Responsible for local Projects technical support;
• Work with R&D team on system upgrading;
• Handle customer complaints of product problems, and follow-up internal improvement countermeasures, fast tracking and facilitating timely closure;

• Customer claims processing and follow-up;
• Customer quality and after-sales agreement review;

• The establishment, maintenance and management of after-sales channels, timely;
 warning and improvement of products with major quality problems;
 • Regularly summarize customer complaints, provide quality risk cases, regularly;
 summarize maintenance technology accumulation, and produce maintenance manuals.



Who are we looking for:


Bachelor’s degree or above in computer, internet or automation, with around 2 years of related work experience;
Familiar with Linux and Windows operating system;
Familiar with database technology (Mysql/Oracle) and database SQL optimization;
Have good language and expression skills, being good at English and local language;
Have experience in customer communication


What we offer:

• Promising and sustainable self-development and prospects;
• Wide technical and modern environment with interesting challenges;
• Professional environment with an open communication culture;
• Free Friday afternoon tea to keep spirits high;
• Flexible working arrangement with work from home option.


Employment Type

Full-time

Working location
Amsterdam

Provide with working visa

Yes


Maximum size 10MB

Maximum size 10MB

We will keep your CV and contact information in our Talent Pool. We will contact you if there is suitable position for you.

Please wait...
4875a794bfdc9d5779930caae96212d8
 
Reference number: 202206162

Company Name

Link HRM B.V.

Job Title

After-sales Engineer


Company introduction:


Founded in 2012, Our client company is a leading provider of ESL and smart store solutions serving traditional retail, new retail, pharmacies, department stores, fashion, health care, and the entertainment industries, etc. They provide ESL and smart store solutions in 12,000+ stores in 40+ countries. Our client is a trusted partner among retailers worldwide. They strive to enhance the shopping experience by developing cutting edge technology and providing services to solve their clients' in-store challenges. Their innovative spirit begins with their global team, improves the way they operate, and ultimately helps them deliver compelling end-to-end solutions.


Your main tasks will include:



• Responsible for local Projects technical support;
• Work with R&D team on system upgrading;
• Handle customer complaints of product problems, and follow-up internal improvement countermeasures, fast tracking and facilitating timely closure;

• Customer claims processing and follow-up;
• Customer quality and after-sales agreement review;

• The establishment, maintenance and management of after-sales channels, timely;
 warning and improvement of products with major quality problems;
 • Regularly summarize customer complaints, provide quality risk cases, regularly;
 summarize maintenance technology accumulation, and produce maintenance manuals.



Who are we looking for:


Bachelor’s degree or above in computer, internet or automation, with around 2 years of related work experience;
Familiar with Linux and Windows operating system;
Familiar with database technology (Mysql/Oracle) and database SQL optimization;
Have good language and expression skills, being good at English and local language;
Have experience in customer communication


What we offer:

• Promising and sustainable self-development and prospects;
• Wide technical and modern environment with interesting challenges;
• Professional environment with an open communication culture;
• Free Friday afternoon tea to keep spirits high;
• Flexible working arrangement with work from home option.


Employment Type

Full-time

Working location
Amsterdam

Provide with working visa

Yes


Maximum size 10MB

Maximum size 10MB

We will keep your CV and contact information in our Talent Pool. We will contact you if there is suitable position for you.

Please wait...