Operations – Sea Freight

CTS International Logistics (Netherlands) B.V.

CTS logo
Company description:
CTS International Logistics Corporation Limited (hereinafter referred to as “CTS International”), a subsidiary of China Chengtong Holdings Group Limited, was founded on December 14, 1984, and listed on the Shanghai Stock Exchange (stock code: 603128) on May 29, 2012.
Today we have more than 90 branches in China’s main ports and economically developed inland cities, as well as Hong Kong (China), the United States, Singapore, Luxembourg, Germany, France, Italy, Spain, Hungary, the Netherlands, Belgium, the UK, Vietnam. At the same time, we have developed core businesses such as international air and ocean freight, project logistics, railway transport, third-party warehousing logistics, cross-border e-commerce logistics, aviation supplies logistics, and customs declaration & inspection.
CTS is committed to becoming a global logistics solutions provider, we strive to develop into a world-class cross-border integrated third-party logistics enterprise with complete domestic and overseas networks, comprehensive service products, competitive platform advantages, a leading industry position and strong brand appeal.

Job responsibilities:
The core duties of the Operations-Sea Freight are to utilize A-Z knowledge and expertise in Sea Import and Export to fulfill daily jobs like handling, filing and billing to close cases;
  1. Responsible for liaising directly with customers & vendors;
  2. Maintaining customers focus on all times and answering to customer’s enquiries by attending Calls & Emails using standard guidelines;
  3. Taking ownership of complaint and queries and proactively following through to resolution;
  4. Maintaining job related Business Systems;
  5. Ensuring that all customers’ queries are well-investigated and resolved and escalating queries if appropriate to supervisor;
  6. Responsible for ensuring each shipment generates the maximum contribution to the company by keeping constant focus on meeting the required service level at the lowest possible cost;
  7. Maintain and file all records in accordance with company procedure;
  8. Constantly review working processes with carriers and transport companies to ensure best practices, but also that fees charged are in line with competitors;
  9. Assist the sales team with quotations and client/product knowledge.

Job requirements:
  1. 3+ years in freight forwarding industry;
  2. Ocean Freight Import or Export experience in freight forwarding with leadership experience will be an advantage;
  3. Ability to work in a fast-paced and deadline-driven office environment;
  4. Knowledge of all Import/Export regulations and documents;
  5. Excellent verbal & written communication skills (English + Dutch, Chinese a plus);
  6. Exceptional customer service and follow up skills;
  7. Great teamwork and communication skills, attend to details;
  8. The ability to travel to meet clients, attend conferences and research new markets as needed.

Working location:
Amsterdam or Rotterdam

Opportunity to get working visa sponsorship for candidates (KM)



Maximum size 10MB

Maximum size 10MB

We will keep your CV and contact information in our Talent Pool. We will contact you if there is suitable position for you.

Please wait...
CTS logo
Company description:
CTS International Logistics Corporation Limited (hereinafter referred to as “CTS International”), a subsidiary of China Chengtong Holdings Group Limited, was founded on December 14, 1984, and listed on the Shanghai Stock Exchange (stock code: 603128) on May 29, 2012.
Today we have more than 90 branches in China’s main ports and economically developed inland cities, as well as Hong Kong (China), the United States, Singapore, Luxembourg, Germany, France, Italy, Spain, Hungary, the Netherlands, Belgium, the UK, Vietnam. At the same time, we have developed core businesses such as international air and ocean freight, project logistics, railway transport, third-party warehousing logistics, cross-border e-commerce logistics, aviation supplies logistics, and customs declaration & inspection.
CTS is committed to becoming a global logistics solutions provider, we strive to develop into a world-class cross-border integrated third-party logistics enterprise with complete domestic and overseas networks, comprehensive service products, competitive platform advantages, a leading industry position and strong brand appeal.

Job responsibilities:
The core duties of the Operations-Sea Freight are to utilize A-Z knowledge and expertise in Sea Import and Export to fulfill daily jobs like handling, filing and billing to close cases;
  1. Responsible for liaising directly with customers & vendors;
  2. Maintaining customers focus on all times and answering to customer’s enquiries by attending Calls & Emails using standard guidelines;
  3. Taking ownership of complaint and queries and proactively following through to resolution;
  4. Maintaining job related Business Systems;
  5. Ensuring that all customers’ queries are well-investigated and resolved and escalating queries if appropriate to supervisor;
  6. Responsible for ensuring each shipment generates the maximum contribution to the company by keeping constant focus on meeting the required service level at the lowest possible cost;
  7. Maintain and file all records in accordance with company procedure;
  8. Constantly review working processes with carriers and transport companies to ensure best practices, but also that fees charged are in line with competitors;
  9. Assist the sales team with quotations and client/product knowledge.

Job requirements:
  1. 3+ years in freight forwarding industry;
  2. Ocean Freight Import or Export experience in freight forwarding with leadership experience will be an advantage;
  3. Ability to work in a fast-paced and deadline-driven office environment;
  4. Knowledge of all Import/Export regulations and documents;
  5. Excellent verbal & written communication skills (English + Dutch, Chinese a plus);
  6. Exceptional customer service and follow up skills;
  7. Great teamwork and communication skills, attend to details;
  8. The ability to travel to meet clients, attend conferences and research new markets as needed.

Working location:
Amsterdam or Rotterdam

Opportunity to get working visa sponsorship for candidates (KM)



Maximum size 10MB

Maximum size 10MB

We will keep your CV and contact information in our Talent Pool. We will contact you if there is suitable position for you.

Please wait...